Frequently asked questions
This page introduces the types of inquiries you can make.
1. Delivery time for Jiu-Jitsu uniforms
Delivery will be made within the following business days:
Regular size (A0-A3, M1-4): Approximately 20 business days Regular size (L, W size): 20-25 business days
Custom orders: 20-25 business days
*Our business days: This refers to weekdays excluding weekends, national holidays, the New Year holidays, and company holidays.
2. Product Warranty
The product warranty only applies to Jiu-Jitsu uniforms, and the warranty period is 180 days after the product arrives.
[Cases not covered by the product warranty]
- Damage caused by use other than the purpose of the competition - Damage or shrinkage caused by using bleach or a dryer
For repairs (fees apply) after 180 days, please contact us via our official LINE .
3. Shipping when purchasing multiple items
If you purchase multiple items, including Jiu Jitsu Gis or custom-ordered items, we will ship them all together once all items are available. (Usually Jiu Jitsu Gis are shipped in 2-4 weeks.)
If you would like to have in-stock products (apparel, etc.) shipped first, please make separate purchases. Shipping fees will be determined by the product terms at the time of payment. We apologize for any inconvenience this may cause.
4. Returns and exchanges Refund Policy
4-1. Returns and exchanges due to customer convenience
① Common to all products <br>Returns: We do not accept returns due to customer convenience.
Exchanges: Due to the nature of our products, size exchanges are only accepted if the product is (1) the same color and model, (2) unused and unopened, and (3) contacted within seven days of receiving the product, and meets our requirements (inspection, etc.).
Please note that return shipping and refund fees will be borne by the customer.
② Custom-sized Jiu-Jitsu uniforms and obi belts, embroidered obi belts (and other special order items)
Please note that we do not accept returns or exchanges.
4-2. Returns and exchanges due to product defects
If the product you receive is defective (damaged, soiled, incorrectly sewn, etc.), or if the product you received is different from what you ordered, we will promptly exchange or refund it. Please contact us by email (support@pmdclassics.com) within 7 days of receiving the product. In this case, we will cover the shipping costs.
4-3. Cases in which returns cannot be accepted
- If more than 8 days have passed since the product arrived
- Products that have been used at least once (excluding trying on)
- If the item has scratches, stains, or odors (perfume, washing, etc.) while in your possession. If the tag or accessories are lost or damaged.